Return and refund policy

Effective Date: July 30, 2026

At cusyuaee.shop, we appreciate your trust in our store. If you are not completely satisfied with your purchase, you may request a return in accordance with the following terms.

Eligibility for Returns

Return requests are accepted within 30 days after the delivery date.

To be eligible, returned items must:

• Be unused and in their original condition.
• Include original packaging, labels, and accessories.
• Be accompanied by a valid order confirmation or receipt.

Items that are damaged due to misuse, accidental damage, or unauthorized modifications are not eligible for return.

Requesting a Return

Please contact us before sending any merchandise back.

Email: info@cusyuaee.shop

To help us review your request quickly, please provide:

• Order number
• Product name
• Reason for the return
• Photos if the item is damaged, defective, or incorrect

Once approved, our support team will provide return instructions.

Return Verification

After the returned package is received, we will inspect the product to confirm that it satisfies our return requirements before processing the refund.

Refund Timeline

Approved refunds are generally issued within 5–10 business days after the inspection is completed.

Refunds will be credited to the original payment method used for the purchase.

Damaged or Incorrect Orders

If you receive an item that is damaged during transit or differs from your order, please notify us promptly so we can arrange an appropriate solution.